EE customers are being warned about a resurgence of a text message scam targeting them for their “EE reward points.” The scam prompts recipients to click on a link to claim their points before they expire, but in reality, it’s a deceptive scheme aimed at stealing personal information and money. Reports indicate a rise in such incidents recently.
Concerned users have shared their experiences on online platforms, cautioning others to be wary of these fraudulent messages. Cybersecurity experts at Phonely have seen an increase in reports on their scam-tracking platform, where messages from random numbers impersonating EE are being sent out.
Phonely advises mobile users to be vigilant against unsolicited messages offering rewards or prizes, emphasizing the importance of not clicking on links in such messages. Bryn Thompson, Marketing Director at Phonely, highlights the sophistication of these scams and advises people to contact their mobile provider directly if they have doubts.
EE has clarified that they do not operate a points or rewards program and has provided an example of the scam message to help customers recognize it. The company urges customers to ignore any such messages and refrain from clicking on any embedded links.
The fraudulent text typically reads, “The EE points program reminds you: Since you are a high-quality user of our company, we will give you some points as a gift. The points will expire in three working days. Please click on the link below to use your points to redeem prizes in time!”
To safeguard against falling victim to such scams, EE emphasizes the importance of avoiding unknown links in text messages, refraining from responding or sharing personal information, and not calling back the number provided in the message.
The bottom line: If you receive messages from EE regarding reward points, exercise caution, and refrain from engaging with any suspicious links or divulging personal details.